Building Happy Customers
That’s our mission. The success of Sterling homes and neighborhoods is built on a foundation of happy customers. Go see for yourself—drive through our communities; speak with our homeowners. We have been building award-winning custom homes for over three decades, but it is building happy customers that makes us most proud. In our dedication to quality workmanship, customer satisfaction and positive environmental practices, our primary goal is to exceed expectations throughout the entire homebuilding process. With our long history of customer satisfaction and our two-year warranty, it’s easy to see that we stand behind our work from concept to far beyond the housewarming celebration. After building homes for more than 383 families since 1979, we believe building a home should be fun. That is what makes a home special.
Some call it “green,” some call it “socially responsible,” some call it “sustainable.” Each term comes with its own baggage, but we at Sterling have been doing it since before it was cool. Sterling was one of the first major Chittenden county builders to begin certifying all of its homes to the U.S. EPA ENERGY STAR Home standards. Since 2001, we have certified over 50 ENERGY STAR Homes. In Thistle Hill, fifteen homes have been rated using the National Green Building Standard. We have also built five LEED-certified homes in South Village, constructed one Net-Zero home, and continually push forward. Collin, Sterling Home’s vice president, has worked hard to lead homebuilders in green activities. He has presented on a local level, guest lectured at the University of Vermont, and appeared on panels nationwide at Green conventions. See our Green Design section for more details.
To our customer, this all adds up to a better home—a home constructed primarily using time-tested methods while continually looking for new ways to improve your home’s overall value.
January 17, 1989
Sterling Homes Objective
Sterling Homes’ primary objective is to “build happy customers.” We will accomplish this through the building of quality homes, fairly priced in nice neighborhoods. A quality of life is important, no matter what the size, shape or price of the home. That quality should come from the building, the surrounding neighborhood and the people who created it.
While creating happy customers, we will strive to build a strong company. The strength of the company shall come from its people. Willing, growing, friendly people will be the backbone of Sterling.
Sterling will endeavor to treat its people well above average. Working conditions, benefits, wages and vacations will be geared to match the people’s quality performances.
In striving to care for its customers and workers better than the norm, Sterling shall also endeavor to be a strong financial company. Our goals are to exceed industry averages for profitability.
The Sterling name should be synonymous in the public’s mind with quality, both in Sterling’s performance and its people.